BBS support
If you have any immediate questions relating to any of our products please feel free to contact us via our contact page or alternatively click on our live sales desk icon on the left to talk to an FMRC representative (Mon-Fri 9AM-5PM EST).
For enduser questions asked a lot, please choose from one of the sections below to read in our FAQ's:
- What Industries do the business benchmarks currently cover?
- How do I activate the Budget, Financial Ratio and Sustainable Growth Ratio screens?
- I cannot logon to the bbs application with the username and password I received by mail!
- Learn how to renew your BBS subscription and receive your 2010 benchmarks folder
- Is there a user manual for the BBS?
- How can I upload my company logo for the reports?
- When I create a new client record on the dashboard, no matter what I type into the source industry box, the message "An error has ovvured - we could not find a matching benchmark" appears.
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What Industries do the business benchmarks currently cover?
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How do I activate the Budget, Financial Ratio and Sustainable Growth Ratio screens?
Validating
The validation feature in the BBS assists the user in checking the information they have completed in the data entry section, running standardised checks on rent, superannuation and total income etc.
Locking
The lock feature has two functions: 1) it provides the user with the option to submit a review request to the support team at Benchmarking.co
m.au, and 2) allows for the following features to be activated: - Budget Screen
- Financial Ratio Screen
- Sustainable Growth Rate Screen
- Full report printingVerifying and locking the data will assist in ensuring the questionnaire has been correctly completed. Questionable or blank fields will be highlighted and will require you to investigate/or override the query. In order to activate the advanced features of the BBS the Validation and Locking process must be completed.
1. Press the validation disk
to start the process.
You will notice a toolbar slides out from the right hand side of your screen, which contains validation messages about the data you have entered. For each of the validations, you can click the ‘investig
ate' link to review the item in question. Once you are happy with your data entry click "override this" to complete. Repeat the process for each validation until the toolbar slides back into the side of the screen. 
2. Once the validation is completed you will need to lock your dataset by clicking the padlock
You will now see a text box asking if you would like Benchmarking.co
m.au to conduct a free review of your data. Untick the box if you would not like your data reviewed and press "submit" to lock your data. 
You will now notice that the budget, financial ratio and sustainable growth ratio tabs are activated. This also allows for a full report to be printed (if the file isn't locked only a short version of the report will print).
Before:
After:
Data Review: Benchmarking.co
m.au aims to review each dataset prior to close of business the following working day. An email will be sent to the user email advising of the results of the review. The dataset will also be unlocked so that changes can be made by the user if required. -
I cannot logon to the bbs application with the username and password I received by mail!
The username and password you have received via mail is not an application user. It is an administrative users which is only able to manage the application accounts. To use the bbs application you will need to create users for the application first. The following instructions show you how:
1. Firstly activate your account by clicking the account activation email. Then Log into the bbs website with your administration user email and password. These details are emailed to the administrator after purchasing the bbs subscription. The log in page can be found at:
https://www.ben
chmarking.com.a u/login/ or via the login tab in the website. 
2. Click on the "application user" tab to create users
3. Enter the BBS users email address in the below field and select "Reset Password"
4. An email will then be sent to the new user you have created, allowing them to log on to the bbs application via:
http://www.benc
hmarking.com.au /bbs/fmrc.html Note: The administration username and password can be changed at anytime via the "profile" tab.
For further details please refer to the attached BBS user manual.
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Learn how to renew your BBS subscription and receive your 2010 benchmarks folder
1. How do I know when my BBS subscription is due for renewal?
a. When the BBS subscription is due for renewal, all users will receive an email to remind them of the subscription expiry.2. How do I renew my BBS subscription?
a. To renew your BBS subscription and waive the account setup fee of $247.50, your company's account administrator will need to log in to benchmarking.com.au (if you're unsure of the administrator of your company, please contact Benchmarking.co m.au and we will investigate for you). 3. How do I receive my 2010 Business Benchmarks and Training folder?
a. Once the subscription renewal is completed, Benchmarking.com.au will forward your copy of the 2010 Business Benchmarks and Training folder. 4. How does an administrator log in to the website?
a. Administrators can log in via our homepage by clicking the login icon, as displayed below or by clicking the following link: www.benchmarkin g.com.au/login and complete the following steps. 
Administrators then need to log in to the administration section of the website as outlined below.
Once the administrator has logged in, you will notice a "Renew Subscription" button appears, click this button to renew your subscription and waive the account setup fee.
Complete the required details and click "Pay Now".
You will now see an order confirmation note on your screen.
To view or print the invoice of your purchase, simply scroll to the bottom of the page and click the magnifying glass to open the invoice.
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Is there a user manual for the BBS?
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How can I upload my company logo for the reports?
You can upload a logo in the Administration section on our website. Login and go to the tab "Company Details". At the bottom of that page is a "Company Logo" field. Browse for the logo of your choice and save the changes.
Note: The logo file needs to be either JPG or GIF and be 223 pixels wide and 43 pixels high (96 dpi, full colour). If you have any problems with the upload, please email us with a logo file and we can upload it for you!
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When I create a new client record on the dashboard, no matter what I type into the source industry box, the message "An error has ovvured - we could not find a matching benchmark" appears.
This is because you entered a search term that is too specific. Start of broad, i.e. if you are looking for a PLUMBER, just search for PLU. In this example, the search for PLUMBER will return no industry, because the data you are looking for is stored under PLUMBING. Searching for PLU will return your desired result.
Alternatively, try to use the Group / Sector / Industry selector on the right hand side, which displays the available options.
